About payment

Why my order was not paid successfully?

Usually, we found payment failed due to bank payment security protection.

Here are some suggestions for you to place the order successfully:

  • Would you pls kindly confirm with the bank service at first and then try again? 

(If you have tried 3 times already, please wait for 24h and try again; you can also change another card to make the payment):

  1. Contact your bank and explain this transaction is by yourself;
  2. Request your bank to allow the payment, then the order will be paid successfully;
  3. Tell us your order number, we'll help to check the status and arrange to send out the parcel for you.
  • You can try to use Paypal.

How To Place An Order?

1. First of all, please visit our website:  https://robtoys.com/

2. Find your category, click it enter the collections details.

3. Find your favorite item, click it enter the product details.

4. Click BUY IT NOW. Or you can also add it to your cart at first, then check it out together with all the items you need.

5.  Add to the shopping cart to determine the model, quantity and discount of the basic store activities you selected, click Next to checkout.

6.Fill in your delivery information such as address information, email address and phone number.Your coupon code can be entered at checkout. Once the code is entered you will see the discount for the Robtoys coupon code automatically applied to the total. Limit one coupon code per order.

7. Standard shipping is free for orders over $69+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

8. Choose the payment method, place order.

9.  If you choose to check out with PayPal, just click Pay with Paypal.Log in to your PayPal account.Fill in your personal information correctly,  then click Pay Now.

Payment done

Payment done. 

How to cancel my order?

Please contact robtoys Customer Care(robtoys1@gmail.com) immediately once you decide to change or cancel your order.

If your order has been shipped by the time you contact us, you are able to easily return the item to us.

Can't find the solution to my questions?

If your question didn't solve yet, pls contact us feel free.

Email: robtoys1@gmail.com